1. General Definitions
“You”, “Your” refers to any individual, household, corporation, or legal entity that subscribes to or uses ThreeTel Services.
“We”, “Us”, “ThreeTel” refers to ThreeTel, including its parent company Alpha Televoice Ltd and its affiliates.
“Equipment” means any device, ATA, phone, adapter, router, or hardware used with the Service, whether owned, rented, or supplied by ThreeTel.
“Service(s)” means all VoIP, home phone, and related services provided by ThreeTel.
2. Services, Performance & Availability
ThreeTel Services are provided on a best-efforts basis. We do not guarantee uninterrupted, error-free service or successful installation in all cases.
Service interruptions may occur due to internet outages, power failures, maintenance, network congestion, force majeure events, or malicious attacks. You accept all risks associated with VoIP usage.
Call quality and performance depend on your internet connection and network conditions and are not guaranteed.
3. Service Changes & Pricing
Services may be upgraded, downgraded, moved, or modified upon request. All related costs are your responsibility and subject to availability checks.
ThreeTel does not offer fixed-term contracts. Prices may change with at least 30 days’ advance notice.
4. Emergency Services – 911 (Important)
ThreeTel provides Basic 911, which is different from traditional landline 911. Emergency calls may be routed through third-party centers, and you may need to verbally provide your location.
911 service may not function during power outages, internet failures, equipment issues, or ISP restrictions. If a call disconnects, responders may not be able to call you back.
You must inform all household members and guests about these limitations and keep your registered address up to date.
911 Charges
A charge of $20 per 911 call may apply, as imposed by emergency authorities. These charges are collected and transferred transparently; ThreeTel does not profit from them.
5. Billing, Payments & Credit
Services are prepaid and billed every 30 days. Invoices are sent by email (paperless billing).
Late payments may incur a fee of 3.5% or $1.99 per month, whichever is higher, and may result in suspension or termination of service.
Accounts suspended due to non-payment may incur a $5 + tax restoration fee.
6. Plans & Pricing
$4.90 Plan: Upfront payment for 36 months (Total $176.40).
$5.90 Plan: Upfront payment for 12 months (Total $70.80).
7. Chargebacks
If a chargeback is initiated through your bank, ThreeTel may suspend or terminate Services while the investigation is completed. Processing fees may apply.
8. Equipment
Rented Equipment remains the property of ThreeTel and must be returned within 30 days of cancellation. Unreturned or damaged Equipment may be charged at full retail value.
Rental ATA devices include a one-year limited warranty. A restocking fee of $30 may apply if no fault is found.
9. Trial & Returns
ThreeTel offers a 7-day trial (once per address). Installation, activation, and shipping fees are non-refundable.
Refunds (if applicable) are processed within 30 business days after returned equipment is received.
10. Usage & Acceptable Use
Services must be used for normal residential purposes only. Commercial use, spam, robocalls, fraud, harassment, or unlawful activity is prohibited.
Excessive or abnormal usage may result in warnings, suspension, or termination.
11. Support & Service Interruptions
There is no compensation for service interruptions lasting less than 7 days. Any compensation for longer interruptions is at ThreeTel’s discretion and limited to service fees.
12. Termination & Cancellation
You may cancel Services at any time by contacting ThreeTel Support. Credits over $10 (excluding promotional credits) may be refunded to the original payment method.
ThreeTel may suspend or terminate Services for non-payment, policy violations, abuse, or failure to cooperate with troubleshooting.
13. Intellectual Property
All trademarks, logos, names, and content belong to ThreeTel or its licensors and may not be used without written permission.
14. Changes to These Terms
These Terms may be updated from time to time. Updated versions posted on threetel.com replace all previous versions. Continued use means acceptance of the updated Terms.
15. Contact Information
ThreeTel Support
Phone: 416-8000-345
Email: support@threetel.com
Website: https://www.threetel.com
Last updated: January 15, 2026