1. Overview
This Privacy Policy describes how
ThreeTel collects, maintains, uses, and discloses
information from users (each, a “User”) of our website (“Site”)
and related services and products. This policy applies to
threetel.ca and services offered by ThreeTel.
2. Personal Identification Information
We may collect personal information in different ways, including
when Users visit our Site, place an order, fill out a form, submit
a request, or use features and resources we make available.
Personal information may include (where applicable): name, phone
number, email address, mailing address, and payment details needed
to complete your order or provide service.
Users may browse the Site anonymously. We collect personal
information only when you voluntarily submit it. You may refuse to
provide personal information, but that may limit your ability to
use certain services or features.
3. Non-Personal Information
We may collect non-personal information when you interact with our
Site. This may include device type, browser name, operating
system, internet service provider (ISP) information, and similar
technical details.
4. Cookies
Our Site may use cookies to improve your experience. Cookies help
the browser remember preferences and may help us understand how
Users use the Site.
You can choose to set your browser to refuse cookies or alert you
when cookies are being sent. If you do, some parts of the Site may
not function properly.
5. How We Use Collected Information
We may use information we collect for the following purposes:
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To improve customer service: helping us respond
to requests and support needs efficiently.
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To personalize user experience: understanding
how Users use our Site and services.
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To improve our Site and services: using
feedback to enhance features and performance.
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To process payments: completing transactions
and providing the service requested.
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To run promotions or surveys: contests,
promotions, polls, or other Site features (where offered).
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To send service communications: order updates,
account notices, and support responses.
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To send marketing emails (only if you opt-in):
updates, service news, or offers. You can unsubscribe anytime
using the link in our emails.
6. How We Protect Your Information
We use appropriate data collection, storage, and security measures
to protect against unauthorized access, alteration, disclosure, or
destruction of personal information.
Sensitive data exchanged between the Site and Users is protected
using secure communication methods such as SSL encryption where
applicable.
7. Sharing of Your Information
We do not sell, trade, or rent Users’ personal
identification information to others.
We may share general, aggregated demographic information (not
linked to any personal identification) with business partners,
trusted affiliates, or advertisers for the purposes described
above.
We may use third-party service providers to help operate our
business and the Site (for example, sending newsletters or running
surveys). We only share information with them when necessary to
provide that service and only for limited purposes, and where you
have given permission when required.
8. Third-Party Websites
Our Site may contain links to third-party websites or services. We
do not control the content or practices of those sites.
Third-party sites may change over time and may have their own
privacy policies and terms.
Browsing and interactions on any third-party site are subject to
that third party’s own policies.
9. Changes to This Privacy Policy
ThreeTel may update this Privacy Policy at any time. When we do,
we will revise the “Last updated” date on this page. We encourage
Users to check this page periodically to stay informed about how
we protect information.
10. Your Acceptance
By using this Site, you accept this Privacy Policy. If you do not
agree, please do not use the Site. Continued use of the Site after
updates are posted will be considered acceptance of those changes.
11. Commissioner for Complaints for Telecommunications Services
(CCTS)
CCTS is an independent agency that helps resolve complaints from
individual and small business retail customers about
telecommunications services.
If you have an issue or complaint about your ThreeTel service,
please contact us first so we can try to resolve it. If you are
unable to reach a satisfactory resolution, CCTS may be able to
assist you at no charge.
12. Contact Us
ThreeTel Support
Phone: 416-8000-345
Email:
support@threetel.com
Website: https://www.threetel.ca
Last updated:
January 15, 2026
